Appspace Jobs Employment Notification 2022 Apply for Customer Care Triage Specialist Jobs in Dallas

Appspace Jobs Near me 2022 Apply for Customer Care Triage Specialist Jobs in Dallas. Check Appspace Careers Jobs in Dallas. Texas Government Jobs 2022 in Appspace Department. Latest Appspace Hiring in Dallas.


Appspace Jobs Employment Notification 2022 Apply for Customer Care Triage Specialist Jobs in Dallas at Appspace Careers Page

We are happy to tell you that currently Appspace is hiring for Customer Care Triage Specialist Job Vacancies in Dallas location. In this Appspace Employment post, we are telling you all important details for you about Appspace Jobs Recruitment, like Eligibility criteria of Appspace Jobs Near me, educational qualifications, work experience or skills required to apply for the latest jobs in Appspace Department.

All the details mentioned here in this employment News on our website are taken from the official notification from the authorities or/and website of Appspace Department, which is www.appspace.com.

We are not responsible for any kind of Mistake. Please check and read all the information carefully and apply accordingly to the Appspace Employment Site.

Appspace Employment Short Information

Name of Jobs Hiring Appspace Jobs Hiring Near Me
Name of Job Post Customer Care Triage Specialist Jobs Employment
Salary USD- 74347.00 per year
Job Location Jobs in Dallas
Job Type Texas Government Jobs
Job Category Full Time Jobs Near Me

Appspace Customer Care Triage Specialist Jobs Description

Kindly check below Appspace Job Description  given in below for the post of Customer Care Triage Specialist.

Founded in 2002 and headquartered in Dallas, TX, Appspace’s platform helps organizations build an exceptional workplace experience with simple communication and space management tools. With offices in the US, UK, UAE, and Malaysia, plus remote experts in a dozen other countries, we provide global support to thousands of customers that trust us to help them communicate with their teams and modernize their workplace experiences.

The primary purpose of the Customer Care Triage Specialist role is to provide administrative support to the Customer Care department. The ideal candidate must have the ability to communicate effectively to a diverse client base of large and small customers of varying technical abilities.

Job Responsibilities:

  • Answer Customer Care phone lines and minimize the number of calls that flow to voicemail.
  • Manage online chat communications; log in and respond to all online chat inquiries
  • Make the first response on all phone and chat support inquiries by asking appropriate fact finding questions to clearly identify and understand the client’s issue
  • Monitor queue for new support cases in Salesforce and make the first response to ensure our adherence to SLA standards.
  • Retrieve snapshots of any errors and gather logs to attach to the ticket
  • Escalate cases for critical support tickets following established guidelines
  • Stay organized and document all customer interactions using company CRM (Salesforce) and related tools
  • Provide administrative support to the Customer Care leadership team.

Job Requirements:

  • Ability to work professionally in fast-paced, high-volume, multi-tasking environment while remaining calm and poised under pressure
  • Excellent written and verbal communication skills
  • Outgoing, helpful, and passionate about providing excellent customer service
  • Proficient in the Google Workplace Suite
  • Prior experience in a help desk support role strongly preferred
  • Working knowledge of JIRA and Salesforce preferred
  • Associates degree or equivalent/related work experience (2-5 years)

Benefits: 

  • Unlimited PTO Policy (Covers Vacation, Sick & Personal Days)
  • 4 weeks paid Paternity & Maternity Leave
  • Flexible work schedules
  • Remote work opportunities
  • 401k Plan – 4% Company match
  • 9 Company Holidays
  • Company provided laptop (Choice of Mac, PC, Chromebook)
  • Casual Dress

Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.

Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.

How to Apply for Appspace Careers Opportunity ?

  • Click on the below Apply Now button (official site link)
  • Read the all eligibility criteria for Appspace Customer Care Triage Specialist Jobs Hiring Near me.
  • Click on the Apply Online Link at Appspace Careers Page.
  • Fill The Required details in the Appspace Application Form.
  • Click on Final Submission button and take a print copy of Appspace Customer Care Triage Specialist Application form.

Apply Now

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